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FAQ

How will I know you are the right person for me to work with?

During our initial conversation, or Get Your Life Back consultation, together we will identify if working with me is an appropriate fit for you. So that before you say "yes", you will have an idea of what the experience of working with me will be like. Until then, click on my MEET CELESTE page to learn more about me and my approach.

 

How do I get started in this process?

If you are interested in beginning this process, please use the calendar in the right sidebar to schedule a free Get Your Life Back consultation with me so that we can explore the details of a possible relationship.

 

What can I expect from you?

  1. I'll teach you the steps you need to take to be healthy and well.
  2. I'll provide safety, encouragement and support - an environment in which you can relax and explore.
  3. I'll be your partner in bringing out the best, the deepest, and the truest in you.
  4. I'll expand your view of what's possible and promote discovery of new insights.
  5. I'll give you input, straight feedback, and operate as a sounding board.
  6. I'll listen very carefully to what you say and ask questions that increase your awareness.
  7. I'll be an on-going resource for you in accomplishing your intentions.
  8. I'll respect the confidentiality of the agreements we make.

 

SECURITY & CONFIDENTIALITY

Is my online client area and my data secured and safe?

Yes! In fact, there are 3 levels of security provided to keep your data safe and confidential:  

  1. Your private client area is username and password protected.
  2. A Verisign Security Certificate protects your data on this site.
  3. My websites pages are secure (https://)

 

Is my information confidential?

Yes. This site is protected by a username/password system. You are the only one that has access to your information.

 

ADDITIONAL SUPPORT

Can I contact you in-between our scheduled coaching sessions?

Yes. Depending on which of my packages you select, if you would like support on something that comes up in between our meetings, you can post an inquiry to the Client Log in your Private Client Area and get your question answered.

 

ACCESSING THE PRIVATE CLIENT AREA

How do I access my Private Client Area and how do I log in?

Click on the Login link in the navigational menu across the top of my website. Then enter the username and password that has been assigned to you.

 

I have a password that I use for most of my on-line accounts.  Can I change the password you assigned to me?

Yes. You will need to log in the first time using the password I assigned to you. But once you log in, you can change your password at any time in your Client Profile page. You will find it under the FORMS tab.

 

What if I forget or lose my password and login information?

If you forget your password, you can still go to the Login page by clicking the Login link. Click on the blue link "forgot password" to the right of the "Login" button and, in the new "Forgot Password" window, enter your username and click on the "Continue" button. You will receive an email shortly with your password included.

If you misplaced both your username and password, contact me via email and I will forward you your information.

 

I’m trying to log in, but it will not accept my username or password, what do I do?

Login information is case sensitive, so enter it exactly like it was given to you. Also, type in your login credentials and DO NOT copy and paste it, as this procedure can include invisible characters, which make the password incorrect even though it looks right. If you do not remember your login credentials, you can contact me via email and I'll forward them to you.

FORMS, DOCUMENTS AND RESOURCES AVAILABLE

What makes up a "Welcome Packet" and what do I do with it?

A welcome packet consists of some basic forms, documents and resources that will help to get us started in the process of working together. By completing the information in the welcome packet, you are providing me with some helpful information so that I know best how to support you, guide you, and work together with you. It includes a "Client Profile" form, a "Goals" form and also a "Discovery" form.  You will also find our coaching agreement located in this packet. Please complete these items prior to our initial coaching session together.

 

SCHEDULING/RESCHEDULING APPOINTMENTS

What if I need to reschedule my appointment?

It's easy. With at least a 24 hour notice, you can reschedule any appointment by using the online calendar system. Just complete the following steps:

  1. Log into your Private Client Website Area.
  2. Click on Calendar in the Menu.
  3. Locate and click on the desired block of “Available” time (or if you already have an existing appointment, click on the title of your existing appointment that you wish to reschedule).
  4. Click on the "edit" button and change the details of the appointment to correspond with an "Available" block of time.
  5. The calendar will update itself, you'll see your new appointment reflected in it, and I will receive an email notification letting me know of the change. 

 

PAYING FOR MY SERVICES

How do I pay?

Each month you'll receive an invoice from my practice letting you know the amount committed to for that month. You can (1) mail a check to the remit to address located right on the invoice or (2) log in to the private client area, click on the Payments Menu and you will see any outstanding balances due at that time.

 

What are the various methods of payment I can use to pay for your services?

Check, Cash, Credit Card (which includes Pay Pal). You can also have me process your payments automatically for you each month on a credit/debit card.

  • To pay by Check: simply use the "remit to" address located to the right in the body of the invoice that you’ll receive monthly from my practice.
  • To pay by Credit Card or Pay Pal: when you receive your monthly invoice, click on the link at the bottom of the invoice to log into the private client area and click on the Payments Menu. Here you can either enter your credit card number, or Pay Pal information, and my system will automatically (and securely) process your payment.
  • To have me process your payments automatically for you, complete the "Credit Card Authorization" form found in the Documents section of the private client area. Once I have the authorization and billing information, I will automatically process your payments for you as outlined in the authorization form.

 

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